Slots / Casino
When you use slotok, we collect only the data needed to run your account, process transactions through GrabPay, Coins. ph or Bank Transfer, and keep your session secure. This page explains exactly what we hold, how we use it, and the steps available to you when you want to review or update your information.
slotok collects personal information — such as your name, contact details, date of birth and account credentials — when you register, log in or complete a transaction. Payment-related data connected to GrabPay, Coins. ph or Bank Transfer is processed through the respective payment rails; we do not store full card or wallet credential strings on our servers. We also collect device identifiers, session logs and browser-type data to keep your account accessible across your phone and laptop without forcing you to re-authenticate every session. Cookies and similar tracking tools record your lobby preferences and session state so the page you left loads where you stopped. We retain account data for as long as your account remains active and for a defined period after closure, in line with applicable legal obligations. Availability of this service depends on local law and is accessible only in eligible regions. If you are in the Philippines and your account is active, this policy applies to every interaction you have with our platform — from browsing the lobby to submitting a support request. We do not sell personal data to third parties for their own marketing purposes.
This policy covers data generated through your slotok account — registration, login, wallet activity and support interactions. It does not extend to third-party services that operate under their own privacy terms, even when those services are accessible from within the platform.
Data collected at login, registration and session authentication falls inside this policy. This includes your email address, password hash, device ID and the region your account is associated with under applicable local law.
Records of deposits and withdrawals processed through GrabPay, Coins. ph or Bank Transfer are covered here. We keep transaction logs for compliance purposes; the payment provider's own terms govern how they handle data on their side.
Your game session history, preferences and lobby navigation data are recorded to restore your experience across devices. This data stays within our platform and is not shared with the studios — Joker, Habanero, Microgaming and PlayStar — that supply the game titles.
Links to external sites, payment gateways accessed via their own interfaces, and any service operating outside our domain are not covered by this policy. Each external provider holds its own privacy terms, which we encourage you to read before sharing personal details.
Your account gives you direct access to most of the data we hold. Log in and open the account settings page to view the personal details on file — name, contact address, linked payment methods and recent transaction records. If something is wrong, the edit fields on that page let you correct basic profile information without contacting support. For data that is not editable in your account dashboard — such as historical session logs or identity verification records — you can submit a written request through our support channel and we will respond with the applicable process. We do not delete active account data on request alone where a legal retention obligation applies, but we will explain exactly what we hold and why. Closure requests follow a separate account-closure path shown in your settings.
Open your account dashboard after login to see the personal data currently on file, including contact details and linked payment method references for GrabPay, Coins. ph or Bank Transfer.
Use the editable fields in account settings to update your name, email or contact number. Changes take effect on your next login session and apply across all devices connected to your account.
If you are unsure what data we hold or why a specific record exists, send the question through our support channel. Include your registered email so we can match the request to the correct account.
For data deletion requests or account-closure queries, contact support directly. We will confirm receipt, explain the applicable retention period and walk you through the steps shown in the closure path.
Questions about your personal data, a correction request or a complaint about how information was handled can all be sent through the channels below. When you write in, include your registered email address and a short description of your question so we can match it to the right account and give you a clear, direct answer.
Send data and privacy questions to our support email address shown on the Contact page. We aim to acknowledge every message and will follow up with the relevant account team.
The live chat widget on the slotok site connects you to our support team. For privacy queries, have your registered email ready so the agent can locate your account and review the data in question.
Many data requests — such as viewing or editing profile details — can be handled directly inside your account dashboard without contacting support. Log in and open Settings to see the options available to your account.
We apply account-level security measures to protect the personal data you provide at registration and during transactions. Session tokens are refreshed at login and expire after inactivity. Cookie settings are visible through the consent layer that appears on your first visit; you can adjust non-essential cookie preferences there, though some session cookies are required for the account to function correctly. We keep personal data for as long as your account is open and for a further period required by applicable legal obligations after closure. Requests to know what we retain and why are handled through our support channel within the timeframe stated in our response acknowledgement.
Account credentials, transaction references and session data are stored on secured servers. We do not retain full wallet credentials for GrabPay, Coins. ph or Bank Transfer — only the transaction reference needed for your account record.
We use session cookies to keep you logged in across your phone and laptop. Analytics cookies record lobby navigation patterns in aggregate. You can review and adjust non-essential cookie preferences through the consent layer on first visit.
Active account data is held for the life of the account. After closure, we retain records for a period required by applicable law. Once that period ends, data is deleted from active systems in line with our internal schedule.
When we update this policy, the revised version is posted on this page with the date of the last change noted at the top. Continued use of your account after a posted update means you have read the revised terms.
The questions below cover what we are most commonly asked about data handling, account privacy and your rights under this policy. If your question is not answered here, reach us through live chat or email with your registered account details.
At registration we collect your name, email address, date of birth and contact number. When you add a payment method — GrabPay, Coins. ph or Bank Transfer — the transaction reference is linked to your account. We do not store full wallet credentials or bank account numbers.
No. Joker, Habanero, Microgaming and PlayStar supply game content to the lobby. Your personal account data — name, contact details, payment references — is not shared with them. Game session results are recorded by us, not passed back to the studio with your identity attached.
Log in and open your account dashboard. The Settings section shows the personal details on file, including your profile data and linked payment method references. For session logs or identity records not visible there, contact support with your registered email to request a data summary.
Yes. Basic profile fields — name, contact number, email — are editable inside account settings. After saving, the change applies across all devices on your next session. For fields that cannot be self-edited, such as verified identity documents, contact support to start a correction request.
We keep account and transaction records for a period required by applicable legal obligations after closure. The exact period depends on the nature of the data. Once that obligation ends, the data is deleted from active systems. Contact support if you want to know the retention period for a specific record type.
This policy applies to all accounts where slotok is accessible under local law. Availability depends on local law and eligible regions. If your account is active and you are in an eligible region of the Philippines, your data rights and our obligations described in this policy apply to your account.